Data & Privacy
Your personal data matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have as a player on the masagana platform in the Philippines.
When you register and use the masagana platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for account verification. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. Technical data is gathered automatically when you access the platform, including your device type, browser, IP address, and session activity, which helps us maintain platform security and improve performance. We may also collect information you provide when you contact our support team, respond to surveys, or update your account preferences. All data collection is carried out in accordance with applicable data privacy laws in the Philippines, including the Data Privacy Act of 2012. We only collect information that is relevant and necessary for the purposes described in this policy.
The personal information we collect is used primarily to create and manage your account, verify your identity, and process financial transactions on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies that affect your use of the service. Transaction data is used to process deposits and withdrawals in PHP, detect suspicious activity, and comply with anti-money laundering obligations applicable in the Philippines. Technical and usage data helps us monitor platform performance, identify and fix issues, and improve the overall experience for Filipino players across mobile and desktop. We do not sell your personal information to third parties, and we do not use your data for targeted advertising outside of the masagana platform. Where required by law or regulatory authority, we may be obligated to share certain information with government bodies or law enforcement agencies in the Philippines. Any use of your data beyond what is described here will only occur with your explicit consent or as required by applicable law.
We may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes for which they have been engaged. We do not permit our service providers to use your personal data for their own marketing or commercial purposes. In cases where we are required to comply with a legal obligation, court order, or regulatory request from a Philippine authority, we will disclose the minimum amount of information necessary to fulfil that requirement. If masagana undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, and you will be notified of any material changes to how your data is handled. We will never sell, rent, or trade your personal information to unrelated third parties for commercial gain. All data sharing arrangements are governed by strict confidentiality agreements and data processing terms.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the masagana platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable laws and regulations in the Philippines. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention procedures. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by law. Regular security reviews and audits are conducted to ensure our data protection practices remain effective and up to date.
Under the Data Privacy Act of 2012 and other applicable Philippine laws, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You may also request corrections to any inaccurate or incomplete information in your account at any time through your account settings or by contacting our support team. If you believe your personal data is being processed unlawfully or beyond what is necessary, you have the right to object to or request the restriction of that processing. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. If you wish to transfer your data to another service provider, you may request a portable copy of your information in a structured, commonly used format. To exercise any of these rights, you may reach our support team at [email protected], and we will respond to your request within the timeframe required by applicable law. We will never penalise you for exercising your data privacy rights.
This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable laws and regulations in the Philippines. When we make material changes, we will notify you through a notice on the platform or via the contact details associated with your account. The date of the most recent revision will always be indicated at the top of this page so you can easily identify when the policy was last updated. Continued use of the masagana platform after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have questions about this policy or how your data is handled, the FAQ page covers common privacy-related topics. You may also contact our support team directly at [email protected] for specific queries.
If you want to know more about how masagana handles your personal information, the FAQ page has clear answers to common privacy questions. You can also log in to manage your account settings or register if you are new to the platform.